Shipping

1. Processing & Delivery

Orders are processed within 1–3 business days. Delivery then takes 7–15 days depending on your location.

We ship worldwide. Please make sure your address is correct and reachable — an incomplete address is the most common cause of delay.

2. Country-Specific Requirements

Some destinations require additional identification before a parcel can clear. Orders may be delayed if this information is missing or incorrect, so please include it at checkout or in follow-up messages.

• Brazil: A valid CPF number is required.
• Mexico: An RFC tax number is required.
• Norway: A valid tax identification number is required.

3. Taxes & Customs

We do not charge extra taxes or hidden fees. Most countries receive our packages without customs charges, but it remains your responsibility to check your own country's import policies.

4. Missing Deliveries

If your package is marked as delivered but has not arrived, please wait 5 business days first — courier delays often resolve on their own.

If it still hasn't arrived, contact us. Where logistics cannot confirm delivery, we will send a free replacement. We may ask for basic proof such as a screenshot or tracking note.

5. Lost Packages

If your order is lost and our logistics tracking confirms it, we will reship it free of charge.