Returns & Exchanges

1. Returns & Exchanges

We aim to deliver your order in perfect condition. In the rare cases where something goes wrong:

• Damaged item: If the item itself is damaged on arrival, we will replace it free of charge.
• Damaged packaging only: Our rose box packaging is a gift from Majestie — you do not pay for it — so we do not replace it. As a gesture of care we will send you a coupon for your next order instead.
• Exchanges: You may exchange an item. Return shipping is arranged and paid by the customer.

2. Reporting an Issue

Please report any issue within 14 days of delivery and include photo evidence so we can resolve it quickly.

For custom items and earrings, which we cannot accept back for hygiene reasons, please contact us and we will handle it case by case.

3. Cancellations

Orders can be cancelled within 1 hour of being placed. After that, processing begins immediately and cancellation may no longer be possible.

4. Product Guarantee

Our jewellery is crafted from high-quality, water-resistant metal and has been tested over more than four years. With proper care you can expect 1–2 years of wear, and often considerably longer.

If your item fades or breaks within 6 months under normal use, we will replace it free of charge.

5. Caring for Your Jewellery

• Avoid contact with perfume, alcohol, lotions, dish soap, bleach, chlorine and salt water.
• Remove before intense workouts or swimming.
• Store somewhere dry and cool, not in polyvinyl plastic bags.
• Clean gently with a soft cloth.